Guangxi Guilin Wei Che Trading Co., Ltd. Warranty Policy

Thank you for purchasing a mug from Guangxi Guilin Wei Che Trading Co., Ltd. We are committed to providing high-quality products and excellent after-sales service. Please read our warranty policy carefully below.

Warranty Coverage

This warranty applies to all mugs purchased on this website.

The warranty covers only manufacturing defects and material defects. It does not cover damage caused by misuse, accidents, or normal wear and tear.

Warranty Duration

We provide a limited warranty of 12 months from the date of purchase for each product.

Warranty Service

If you believe your product has a manufacturing defect, please contact Customer Service to request warranty service.

We will repair, replace, or refund the purchase price, depending on the circumstances.

How to Claim a Warranty

Please contact our Customer Service team at 19224343724 or email service@mail.rip-store.com.

Provide proof of purchase (order number or receipt) and a detailed description and photos of the damage.

Shipping Policy

If the product is confirmed to have a manufacturing defect, we will cover the return shipping costs.

If the product is returned without defect, shipping costs will be borne by the customer.

Disclaimer

This warranty does not apply to damage caused by abnormal use, unauthorized repair, or modification.

The company is not responsible for indirect, incidental, or consequential damages outside the warranty period.

Address and Contact Information

Guangxi Guilin Wei Che Trading Co., Ltd.

Address: Shop 6, No. 7, Jiashan Village, Jiashan Village Committee, Jiashan Township, Xiufeng District, Guilin City

Tel: 19224343724

Email: service@mail.rip-store.com

We appreciate your trust in Guangxi Guilin Wei Che Trading Co., Ltd. If you have any questions or need further assistance, please feel free to contact us. We will be happy to serve you!