Guangxi Guilin Wei Che Trading Co., Ltd. Frequently Asked Questions (FAQ)
Welcome to Guangxi Guilin Wei Che Trading Co., Ltd.'s FAQ page. We hope the following information will help you answer any questions you may have about your purchase.
How do I place an order?
Browse and select the mug you like in our online store, click "Add to Cart," and follow the prompts to complete the checkout process.
What payment methods are accepted?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), KlarnaBNPL, and PayPal. Specific payment options will be displayed at the checkout page.
How much does shipping cost?
Shipping costs are calculated based on your shipping address and selected shipping method. The specific cost will be displayed during checkout.
How long does it take to receive my order?
Orders are typically shipped within 1-2 business days after confirmation. Standard shipping takes 5-7 business days, depending on your location.
Can I track my order?
Yes, you will receive an email with tracking information once your order has shipped.
How do I request a return or exchange?
Please contact us within 14 days of receiving your item by calling 19224343724 or emailing service@mail.rip-store.com. We will guide you through the return or exchange process.
Is this product covered by a warranty?
Yes, we offer a 12-month limited warranty from the date of purchase, covering manufacturing defects only.
What if the product I received is damaged?
Please immediately take photos to document the damage and notify us via our customer service email. We will resolve the issue as soon as possible.
How can I contact our customer service?
You can contact us via the following methods:
Phone: 19224343724
Email: service@mail.rip-store.com
What is our company address?
Shop 6, No. 7, Jiashan Village, Jiashan Village Committee, Jiashan Township, Xiufeng District, Guilin City
Thank you for choosing Guangxi Guilin Wei Che Trading Co., Ltd. If you have any further questions, please feel free to contact us. We look forward to providing you with excellent service!
