Guangxi Guilin Wei Che Trading Co., Ltd. Return, Exchange, and Refund Policy

Thank you for shopping with Guangxi Guilin Wei Che Trading Co., Ltd.! We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your mug, we will be happy to assist you with a return, exchange, or refund. Please read the following policy carefully.

Return Request Period

You can request a return or exchange within 14 days of receiving your item.

Return Conditions

The item must be unused and in its original condition, including all original packaging and tags.

Please include your purchase receipt or email confirmation as proof of purchase.

Return Process

Please contact our customer service team at 19224343724 or email service@mail.rip-store.com to initiate the return process.

Our customer service representative will provide you with a Return Material Authorization (RMA) number and return address.

Exchange Policy

If you would like to exchange your product, please specify the specific model and quantity when contacting customer service.

Exchanges will be processed after we receive and inspect the returned item.

Refund Policy

Refunds will be processed after we receive and inspect the returned merchandise.

The original payment method will be used for the refund. Processing time may take 5-10 business days, depending on your bank or payment provider.

Shipping Policy

We will cover all shipping costs for returns or exchanges due to product defects or incorrect shipments.

Shipping costs are the customer's responsibility for returns or exchanges due to personal reasons.

Notes

We recommend using a tracked shipping service or purchasing shipping insurance to ensure we receive your returned merchandise.

Customer Support

If you have any questions or need further assistance, please feel free to contact us:

Tel: 19224343724

Email: service@mail.rip-store.com

Address: Shop 6, No. 7, Jiashan Village, Jiashan Village Committee, Jiashan Township, Xiufeng District, Guilin City

Thank you for choosing us. We are committed to your satisfaction and look forward to serving you again!

If you need any adjustments or have any other requests, please let me know!